As a manager in the Employee Contact Centre youll be responsible for the daily running and management of a team of around 15 colleagues (Contact Centre Representatives, Quality Analyst and Contact Centre Coordinator).
Youll be responsible for meeting the Employee Contact Centre targets as well as planning areas of improvement or development. Contact Centre Managers ensure that calls, emails and web chats are answered by staff within agreed time scales and in an appropriate manner.
Youll coordinate and motivate call centre staff and may manage staff recruitment.
dolnośląskie / Wrocław, Legnica, Wałbrzych, Lubin
podkarpackie / Rzeszów, Dębica, Mielec, Stalowa Wola, Jarosław, Przemyśl
kujawsko-pomorskie / Włocławek, Lipno, Aleksandrów Kujawski, Ciechocinek, Brześć Kujawski, Inowr