Operations Manager with German

Operations Manager with German
Miejsce pracy: Poznań


As a future member of the team based in Poznan you will have the opportunity to:
  • Closely follow the day-to-day service delivery for the customer, acts as a contact for escalations or problem solving related to the service or /and the team
  • Manage SLA and KPIs for delivered services. Responsible for compliance with Service Level Agreements
  • Create content accurate service reports and management reports. Use all CC tools that are relevant for your role
  • Define and implement service process adjustments in the incident, change, problem and escalation process in close cooperation with the managers
  • Own service review meetings with service management and the customer or ensures regular participation in these meetings
  • Ensure customer satisfaction through effective communication. You will be responsible for tracking all agreements made with Service Management and / or customer
  • Manage and support assigned team leaders in establishing and defining best practices. Drive team members development activities
  • Develop, document and introduce service agreements with the customer
  • Identify business opportunities with Service Management and the customer
  • Ensure that all billing and invoicing is done on time based on time and material
We offer various benefits such as:
  • Private medical healthcare and cafeteria
  • Extensive 1-month induction training fully paid
  • Brand new and modern office within easy distance
  • Home office opportunity and remote recruitment process due to Covid-19 situation
  • Additional day off for birthday
You are the ideal candidate if you have:
  • Proven work experience in Service Delivery in international organization, team management
  • Excellent customer management skills
  • In-depth knowledge of performance metrics
  • Excellent communication and leadership skills
  • Demonstrated Decision-making skills in dynamic environment
  • Strong coordination skills to work activity for self and others
  • Excellent administrative skills and ability to analyses data and produce data driven actions
  • German and English language is a must
About us


Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.


Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.


At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.


Interested in joining a company with a strong sense of community?
We’re growing

We’re hiring

We encourage

We empower

We support

Podobne oferty


lubuskie / Zielona Góra

Our story (the bitesize version):   Whether they call us Takeaway.com, Pyszne.pl or just “that food app”, people around the world order their favourite dishes with us. As Just Eat Takeaway.com, we’re active across 23 countries – from London to Lublin!To...