WPISZ SŁOWA KLUCZOWE

Service Delivery Manager



Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.

Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.

We are looking for

Service Delivery Manager
Miejsce pracy: Łódź

The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets.  The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements.  The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.

Key Accountabilities  
  • Manages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. 
  • Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash.  May be accountable for the TCV forecast. 
  • Actively owns service risks, controls service costs & improves productivity for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer). 
  • In conjunction with the customer identifies & defines requirements for new services.  Ensures such services are professionally introduced & accepted into service. 
  • Proactively manages internal and external suppliers in a service partnership as ‘one service team’. 
  • Owns the continual improvement of Service Delivery standards & practices. 
  • Manages the service delivery team delivering to the customer(s), driving development and effectiveness. 
  • Depending on the size of the account, identifies opportunities for new business and account growth.  Works independently, or with the Service Delivery Team or Delivery Executive, to develop new business within the account, where appropriate, leading on new business such as renewals.

 

Key Performance Indicators  
  • Service performance meets service level agreement (SLAs). 
  • Service availability, continuity, security & capacity. 
  • Delivering to cost budget. 
  • Improving efficiency target. 
  • Customer satisfaction. 
  • Account / Sales growth targets.

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.

 

Key Accountabilities  
  • Manages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. 
  • Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash.  May be accountable for the TCV forecast. 
  • Actively owns service risks, controls service costs & improves productivity for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer). 
  • In conjunction with the customer identifies & defines requirements for new services.  Ensures such services are professionally introduced & accepted into service. 
  • Proactively manages internal and external suppliers in a service partnership as ‘one service team’. 
  • Owns the continual improvement of Service Delivery standards & practices. 
  • Manages the service delivery team delivering to the customer(s), driving development and effectiveness. 
  • Depending on the size of the account, identifies opportunities for new business and account growth.  Works independently, or with the Service Delivery Team or Delivery Executive, to develop new business within the account, where appropriate, leading on new business such as renewals.

 

Key Performance Indicators  
  • Service performance meets service level agreement (SLAs). 
  • Service availability, continuity, security & capacity. 
  • Delivering to cost budget. 
  • Improving efficiency target. 
  • Customer satisfaction. 
  • Account / Sales growth targets.

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.

 

To apply for this opportunity, please send your CV in English.
www: www.TheRealDeal.pl
F: www.facebook.com/FujitsuPoland
L: https://www.linkedin.com/showcase/career-at-fujitsu-poland/





Textorial Park
ul. Fabryczna 17
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Aleja Roździeńskiego 1
04-202, Katowice

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