WPISZ SŁOWA KLUCZOWE

Customer Experience Change Manager with English

Customer Experience Change Manager with English
Warszawa
Nr ref.: 10660418

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/.

 

Accenture Operations  provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

What will you do:

  • Working in close collaboration with cross functional colleagues to ensure consistent, integrated deliverables.
  • Maintaining a thorough awareness and understanding of relevant strategic objectives within the organization.
  • Overseeing the delivery of key strategic messages through communication plans.
  • Monitoring daily change impacts to processes activities of the team and ensuring that all SLAs are met throughout transformation.
  • Serving as a first point of contact to triage answer questions about change.
  • Managing multiple projects simultaneously.
  • Monitoring project milestones, reporting on the status and presenting project updates.
  • Proactively identifying and managing project risks, ensuring that all stakeholders have an appropriate appreciation of the key risks and that the required steps to mitigate these risks are completed.
  • Mobilizing service provider support where needed e.g., testing, system issues to realize or land the benefits of changes to processes, systems, and people rollouts.
What do we expect from you?
  • Excellent presentation skills, process mapping design thinking.
  • Strong problem solving and analytical skills, with the ability to perform effectively in high pressure and dynamic situations.
  • Strong interpersonal and written communication skills.
  • Strong people management, teaming, and collaboration skills.
  • Strong client driven focus and results orientation.
  • Ability to work independently and meet tight deadlines.
  • Strong experience in MS Excel and PowerPoint and competence with other PC based applications MS Office . Experience with Visio, Tableau and Asana is good to have.
  • 5 plus years of change management, project management or process improvement training.
  • Experience managing multiple large scale, global projects.
  • Experience working with a large technology company.
  • Strong understanding of operational processes in Finance Accounting.
  • Previous experience in Customer Experience would be an asset.
  • Experience working in a client facing managerial role with onshore and offshore team members.
  • Bachelor s degree or equivalent. Preferably in Business, Finance, Accounting or Social Science in particular Sociology or Psychology.
What we can offer:
  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life. 
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
  • Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/.

 

Accenture Operations  provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

What will you do:

  • Working in close collaboration with cross functional colleagues to ensure consistent, integrated deliverables.
  • Maintaining a thorough awareness and understanding of relevant strategic objectives within the organization.
  • Overseeing the delivery of key strategic messages through communication plans.
  • Monitoring daily change impacts to processes activities of the team and ensuring that all SLAs are met throughout transformation.
  • Serving as a first point of contact to triage answer questions about change.
  • Managing multiple projects simultaneously.
  • Monitoring project milestones, reporting on the status and presenting project updates.
  • Proactively identifying and managing project risks, ensuring that all stakeholders have an appropriate appreciation of the key risks and that the required steps to mitigate these risks are completed.
  • Mobilizing service provider support where needed e.g., testing, system issues to realize or land the benefits of changes to processes, systems, and people rollouts.
What do we expect from you?
  • Excellent presentation skills, process mapping design thinking.
  • Strong problem solving and analytical skills, with the ability to perform effectively in high pressure and dynamic situations.
  • Strong interpersonal and written communication skills.
  • Strong people management, teaming, and collaboration skills.
  • Strong client driven focus and results orientation.
  • Ability to work independently and meet tight deadlines.
  • Strong experience in MS Excel and PowerPoint and competence with other PC based applications MS Office . Experience with Visio, Tableau and Asana is good to have.
  • 5 plus years of change management, project management or process improvement training.
  • Experience managing multiple large scale, global projects.
  • Experience working with a large technology company.
  • Strong understanding of operational processes in Finance Accounting.
  • Previous experience in Customer Experience would be an asset.
  • Experience working in a client facing managerial role with onshore and offshore team members.
  • Bachelor s degree or equivalent. Preferably in Business, Finance, Accounting or Social Science in particular Sociology or Psychology.
What we can offer:
  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life. 
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
  • Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Podobne oferty

Medicover Sp. z o.o.

mazowieckie / Warszawa, Aleje Jerozolimskie 96

Do obowiązków osoby zatrudnionej na tym stanowisku należeć będzie: Budowanie, rozwijanie i zarządzanie podległym zespołem poprzez planowanie zatrudnienia, udział w rekrutacji i selekcji kandydatów, wdrożenie nowo przyjętych osób do pracy, motywowanie,...

SZCZEGÓŁY

Medicover sp. z o.o.

mazowieckie / Warszawa, Atrium, Al. Jana Pawła II 27

Do Twoich obowiązków należeć będzie wsparcie Koordynatora Zespołu Obsługi Pacjentów w: monitorowaniu pracy zespołu, obsłudze reklamacji z roszczeniem, wsparciu pracowników w bezpośredniej obsłudze klienta, nadzorze nad najwyższą jakością wykonywanych...

SZCZEGÓŁY

TELUS International

pomorskie / Gdańsk

Team Manager with Czech for Social Media Project (m/f/d) Your tasks: Managing day-to-day operations Ensuring consistent quality and productivity Coaching, shadowing and employee support Support in process development Conducting feedback and conversations with...

SZCZEGÓŁY