Do you want to build up a brand new team and take your leadership skills to new levels? If yes, come and join us! You will also play an active role in reviewing and developing opportunities to optimise and harmonise end-to-end processes within Customer Service and assess the potential of digitalisation across our processes as well as our Way of Working (WoW).
Welcome to Global Shared Services in Gdansk
Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.
As our new Manager you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 500 colleagues dedicated to supporting all of Arla with IT, HR, financial and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far.
With over 14 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.
We are looking for an experienced customer service manager to head a new team. You will be based at global shared service centre in Gdansk. You will review and develop proposals on opportunities to optimise and harmonise end-to-end processes. You will also assess the potential of digitalisation across our processes as well as our WoW. With your hands-on approach you will develop practical approaches for a potential utilisation of shared services within Customer Service. That includes a support in process design and standardisation activities.
Specifically you will:
To be successful in this role you will have:
Ideally, you also have:
What do we offer?
Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.
… while in the office you can also use some of below:
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