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IT Service Manager - Employee Life Cycle

IT Service Manager - Employee Life Cycle
Nr ref.: PL54165587_E3
At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

It is our ambition to ensure business continuity for Platforms & Applications services. We deliver services in alignment with customers needs, with honesty and transparency and work to achieve Platforms & Applications landscape simplification & standardization jointly with the Business. We are looking for you as a new member of our dynamic and international team!

 

Your responsibilities
  • Responsible for building and delivering of specific IT solutions/services as advised. Reviews Service Level Agreements (SLAs) and corresponding service monitoring & controlling metrics to identify rightsizing opportunities.
  • Work with the Team and Architecture & Innovations to take advantage and implement new, disruptive technologies with Architecture and Innovation team.
  • Evaluation of new demands and proactively promoting portfolio strategy towards business.
  • Owner of the portfolio delivery: accountable end to end for the delivery of the services within the domain.
  • Build and maintain business relationships with stakeholders, aligning drivers and objectives
  • Executes the IT solution/service delivery utilizing the internal IT delivery units and IT operations team members as well as external 3rd party IT service suppliers.
  • For assigned tasks, executes all actions in IT processes according to agreed RACIS specification.
  • Deliver activities within agreed schedules and costs. Participates in the definition of costs and schedules.
Your background
  • Experience of managing global application/services or implementation projects within the area of Human Resources or equivalent scope of Service Management.
  • Experience of the Workday is a plus.
  • Proven experience of working with IT service management concepts (ITIL).
  • Experience of working with HR applications.
  • Good organization, time management, decision making and negotiation skills.
  • Responsibility for end-to-end delivery, independence, discipline.
  • Proven leadership skills and a good driver of initiatives, working independently to achieve targets.
  • Ability to support the importance of team spirit, collaboration with great customer focus.
  • Strong analytical skills and a deep understanding of the overall context of business processes and technologies.
  • Fluency in English is essential (written and spoken).
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com

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