Senior Operations Manager

Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.


We are looking for candidates for the position: 

Senior Operations Manager
Miejsce pracy: Gdańsk

By bringing a diversity of perspectives through our people and ideas, we create a supportive and learning environment where all our differences are valued. We are proud that Sitel Group is an equal opportunity workplace. Like other positions in our company, this position is open to everyone. If you have what it takes to succeed this position is for you! 



Your responsibilities will include, but are not limited to: 

  • Responsible for the large Operations teams and budget delivery of the strategic projects (overall operational metrics & targets)
  • Motivate and effectively performance manage Operations Managers/Senior Team Managers within assigned projects to ensure delivery of overall targets.
  • Identifying opportunities for process improvements
  • Proactively maintain regular engagement with key client contacts.
  • Responsibility and accountability for the operational performance of the assigned projects
  • Ability to demonstrate achievement of results (business improvements, cost savings)
  • Setting and reviewing of organizational/productivity objectives


  • Higher education - university degree (Social sciences, Business Administration, Management, Economics)
  • Excellent conversational and written knowledge in English
  • German proficiency is a plus
  • Strong contact center management experience
  • Excellent leadership, people management, communication and influencing skills at a senior level
  • Experience of working in an Outsourcing or contact center operation
  • Experienced in managing large multi-site/Multi skilled projects
  • Analytical and decision making skills
  • Lean approach to managed projects, attention to details
  • Strong verbal and written communication skills
  • Good organization/time management skills
  • Excellent knowledge of all MS office tools

We believe that positive experiences are paramount and happy employees are successful. Thats why we provide the tools and freedom for our employees to learn, grow, play and be themselves. Wellbeing and health: we provide private medical care, Multisport cards, internal SitelFit program - promoting activity 




We invest in you by offering internal programs, training and initiatives to develop your skills and help you achieve your goals. we promote from within. We provide you with the tools, skills and resources to grow both professionally and personally. You choose where you want to go, we help you get there. 




#SitelLife represents our commitment to our employees - to YOU. Its about being exactly who you are. We empower everyone to live their truth, be themselves and speak their voice - and we give them a platform to do so. 




We strive to make the world a better place and encourage others to do the same. We are mission-driven and use the power of our people to make a positive impact in the communities where we live and work. 




We celebrate success and reward our employees for the hard work they do every day. We offer benefits that keep you healthy and happy, such as paid time off and referral bonuses. Plus, we offer exciting perks like employee discounts. 




We value open, honest and constructive conversation. We encourage you to speak up - and we listen when you do. Through MAX, our global community, we leverage the innovative ideas, experiences and opinions of our employees to shape and drive the future of Sitel Group. 

When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Sitel Polska Sp. z o.o. for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”
Application submission signifies the applicants agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Sitel Global Corporations privacy policy (available at www.sitel.com).

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