Service Process Controller for Change Management with English -

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.

Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.

We are looking for

Service Process Controller for Change Management with English

Miejsce pracy: woj. kujawsko-pomorskie

Process Controller main responsibility is to control, coordinate and cooperate with Business Units, Customers and higher/lower level support functions in specific aspect of the ITIL process in Service Management area as well as to support and execute specified process raised by Customer or Service Manager.

Coordination and management of the process related activities
Process execution
Development and understanding of the customers’ environment and service delivery requirements to enable the delivery of the service
Following established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries
Ownership of documenting and monitoring adherence to all processes queries
Ensuring the processes in place are aligned with the contractual requirements
Assists Service Process Lead in escalation management
Responsible in executing process activities according to SOW and agreed developments
Acting as a point of contact in process related queries Process/Account administration and update
Process Lead / Process Manager/Process Administrator support
Day to day Process Management assistance
Monitoring process compliance
Engagement with other processes participants to identify continues service improvements
Fulfilment of ad-hoc requests for Service status or one-time reports management
Process/Business related communication management
Any other IT Service Management task assistance
Support of any other IT Service Management role task described in the specific role description
Fulfilling work time obligations.
Participation in obligatory meetings and training courses to which the employer will refer the employee.
Processing of personal data only to the extent necessary for the proper performance of duties in the position
The employee is obliged to comply with the obligation to carry out other superiors orders regarding work in accordance with the law and the type of work specified in the contract.

Behavioral Competencies:

Customer focus mind-set
Stress and time pressure resistance - ability to work in tight deadlines and the ability to maintain focus whilst under pressure
Creativity, proactivity and open mind
Can do attitude
Organizational and coordination skills
Ability to identify problems and work to resolution (see things through) and to motivate others to complete tasks on time
Team player attitude
Assertiveness

Professional Competencies:

Interest in IT operations/service management
Proven ITIL related knowledge– will be an asset
Ability to demonstrate knowledge of ITIL Service Management framework or interest in gaining knowledge
Excellent communication skills (written / verbal)
MS Office Skills
Good English written and oral communication skills

HUMAN-CENTRIC ENVIRONMENT

Friendly atmosphere in the air that you will miss on your day off.
You are treated with respect, as a person and not only as an employee.
Work-life balance
Appreciation of your work, awards program.
Diverse and international working environment.
Employment stability.

EMPOWERMENT

We develop our unique know-how.
Employees can have an impact on the services provided to clients.
Openness to dialogue.

WORLDWIDE IT SOLUTIONS

Access to innovative technologies with which we work on a daily basis.
Industry-leading solutions, systems and programs.
Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

Wide range of trainings, courses, conferences.
Opportunities for professional growth and promotions.
Development opportunities in all directions.

Coordination and management of the process related activities
Process execution
Development and understanding of the customers’ environment and service delivery requirements to enable the delivery of the service
Following established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries
Ownership of documenting and monitoring adherence to all processes queries
Ensuring the processes in place are aligned with the contractual requirements
Assists Service Process Lead in escalation management
Responsible in executing process activities according to SOW and agreed developments
Acting as a point of contact in process related queries Process/Account administration and update
Process Lead / Process Manager/Process Administrator support
Day to day Process Management assistance
Monitoring process compliance
Engagement with other processes participants to identify continues service improvements
Fulfilment of ad-hoc requests for Service status or one-time reports management
Process/Business related communication management
Any other IT Service Management task assistance
Support of any other IT Service Management role task described in the specific role description
Fulfilling work time obligations.
Participation in obligatory meetings and training courses to which the employer will refer the employee.
Processing of personal data only to the extent necessary for the proper performance of duties in the position
The employee is obliged to comply with the obligation to carry out other superiors orders regarding work in accordance with the law and the type of work specified in the contract.