Global major incident manager [rekrutacja online]

Global major incident manager [rekrutacja online]
Miejsce pracy: Katowice
We are looking for you if:
  • You are responsible for managing the global major incidents. You are a major incident manager with excellent knowledge and experience with the process and the organisation. You will support the implementation of the new Way of Working.
  • You can manage major incidents and minimize (major) customer impact
  • You have the overall lead in solving (Global) Major incidents (supported by L2 on duty).
  • You lead, guide and coach the Major Incident Core Team during the incident
  • You steer and monitor the solution process (supported by hypotheses, run books, and chain diagrams)
  • You lead root cause analyses on your own, write the EMIR report and assign and align recommendations within all parts of the ING organization
  • You can improve the major incident management process (end-to-end, e.g. including root cause analysis)
  • You commit to on-call duties and 24/7 availability
  • Traveling abroad is part of your job
Youll get extra points for
  • Broad understanding of technologies and consumer needs
  • Knowledge across stacks, technologies, and ecosystems
  • Broad knowledge of IT and technology delivered by ING Tech
  • Working knowledge of technology in interfacing squads and consumers, to get an end-to-end view
  • Strong analytic skills
  • Solid understanding of consumer needs to enable consumers
  • A clear understanding of value add of major incident management
  • Strong people management skills
  • Strong team leadership abilities, including the ability to motivate and convince without being directive
  • Communications and collaborations skills to problem solve
Additional skills
  • Natural self-motivation and drive to take end-to-end ownership
  • Leading example of the ‘Every Minute Counts’- mindset
  • Stress-resistant, work under pressure with high management attention
  • Agile in working hours (no 9-5 mentality, standby shifts)
  • Results-oriented, and striving to deliver value-adding services
  • Self-driven, proactive and organized, with the ability to identify what needs to be done
  • The intrinsically positive mindset with a natural tendency to see solutions rather than problems
  • Independent and autonomous in completing tasks
  • Mindset of openness and willingness to try new ways of working
  • End-to-end ownership mindset
  • Strong team player who takes responsibility
  • Independent and autonomous in completing tasks
  • Result-oriented - Adapts approaches to situations
  • The mindset of continuous improvement
  • Strong problem solver to structure and improve complex situations
  • Curiosity to always look out for innovation opportunities
  • Passionate about major trends in technology
  • Stays up-to-date on the latest innovations
  • Attend events and workshops on specific topics
  • Your education and background
  • Professional and intellectual IT ability at university level - at least a Bachelors degree
  • Extensive experience in engineering
  • Extensive track record in managing major incidents
  • Excellent command of spoken and written in English
Information about the squad


You are an every minute counts-oriented Global Major Incident Manager with proven experience in IT with an excellent set of analytic, communication and management skills. You are able to manage cross-border Major Incidents to reduce customer impact to an absolute minimum. You are part of the end-to-end responsibility for defining and developing the major incident management service that you deliver with your colleagues within the squad.


In order to fulfill your mission, you draw on your understanding of technology and the organization. You work in a DevOps way, closely aligning with local major incident managers around the globe.

  • contract of employment
    type of contract
  • 8:00 - 16:00
    work hours
  • Konduktorska 35, Katowice
    this is the location of our office
Working per task
60%- Preparing root cause analysis, lessons learned
40%- Coordinating incidents and major incidents
Your development
  • professional development
  • certificates and knowledge development
  • training budget
  • access to the newest technologies
  • international projects
  • free English courses
Your health, well-being and family
  • provate medical care
  • 50% funded Multisport Card
  • bicycle parking
  • chillout rooms
  • integration events and Stay Fit program
Working conditiions
  • stability of employement
  • fully equipped workstations
  • kitchen
Uprzejmie informujemy, iż skontaktujemy się z wybranymi kandydatami.

Jeżeli w przyszłości, chciałbyś/chciałabyś brać udział w innych rekrutacjach prowadzonych przez ING Business Shared Services B.V. sp. z o.o. Oddział w Polsce z siedzibą w Katowicach, potrzebujemy Twojej dodatkowej zgody: „Wyrażam zgodę na przetwarzanie moich danych osobowych na potrzeby przeprowadzenia przyszłych rekrutacji.”

W przypadku wyrażenia zgody na przetwarzanie Twoich danych osobowych na potrzeby przyszłych rekrutacji informujemy, że będą one wykorzystywane przez okres 2 lat. Wszystkie informacje dotyczące przetwarzania Twoich danych osobowych znajdziesz tutaj.

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